Something Not Quite Right?

Let's make it right.

We take pride in bringing you the good stuff, and we want you to feel good about every BarJus order.

Sometimes things don't go quite as planned. If something arrives damaged, an item is missing, or you have a concern about your purchase, we're here to help.

Damaged or Incorrect Orders

That's not how we wanted your order to arrive.

If something is damaged, missing, or different from what you ordered, please email orders@barjus.ca as soon as possible.

To help us sort things out quickly, please include:

- Your order number

- A brief description of the issue

- Photos of any damaged or incorrect products

- Photos of the packaging, if applicable

We'll review the details and work with you to find an appropriate solution.

Please hold on to the affected items and packaging until we've had a chance to review your request.

Returns & Exchanges

Changed your mind? Let's chat.

Returns and exchanges are reviewed individually based on the product, its condition, and the circumstances of your request.

Because our collection includes beverages, specialty foods, and perishable products, not every item is eligible for return.

Before sending anything back, please contact orders@barjus.ca with your order number and details of your request.

We'll review the situation and let you know what options are available.

Please don't send items back without contacting us first.

Cancellations & Order Changes

Need to switch something up?

We get it. Plans change.

If you need to update or cancel an order, contact us as soon as possible at orders@barjus.ca.

We'll do our best to accommodate your request. However, changes may not be possible once your order has been prepared, dispatched, or delivered.

Refunds

If a refund is approved, we'll explain the next steps and how it will be processed.

Refund timing may vary depending on your payment provider.

Any applicable return-shipping arrangements or costs will be discussed with you before proceeding.

A Little Extra Help

We're a small, locally based team, and there's a real person behind every email.

If something about your order doesn't feel right, reach out. We'd much rather have a conversation and help find a solution.

Email: orders@barjus.ca

Please include your order number whenever possible.

Good taste. Good service. No unnecessary fuss.